Consumer Concerns
There’s no question that prepaid calling cards offer convenience. But sometimes, the cards don’t work as promised. Some people who have bought and used these cards have registered complaints about:
- cards that don’t deliver the number of calling minutes they advertise
- cards that debit minutes or units even when you don’t connect with the number you’re calling
hidden connection charges, taxes, and surcharges that increase the rate-per-minute - bad connections
- access numbers or PINs that don’t work
- customer service numbers that are busy or simply don’t work
- toll-free access numbers that are constantly busy, preventing you from using the card
- issuers who go out of business and leave card-holders with a useless card